Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Kelseyville (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers in Kelseyville, CA. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical responders according to agency procedures.

Ideal candidates possess calm communication, strong listening, and accurate data entry skills. Expect nonstandard hours, potential overtime, and rigorous background screening as part of public safety employment.

Qualifications

• High school diploma or equivalent required; some agencies may require testing or certifications.
• Typing speed, active listening, clear speech, basic computer skills help in daily dispatch.
• Ability to stay organized and work under pressure in a fast-paced environment.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear communication

Computer literacy

Education

High school diploma or equivalent

Tools

CAD software

Job description

County Emergency Communications seeks 911 Emergency Dispatchers in Kelseyville, CA. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical responders according to agency procedures.

Ideal candidates possess calm communication, strong listening, and accurate data entry skills. Expect nonstandard hours, potential overtime, and rigorous background screening as part of public safety employment.