911 Dispatcher: Calm, Critical Response

County Emergency Communications; Yountville (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Yountville, CA seeks 911 Emergency Dispatchers to connect callers to police, fire, and EMS. You will gather information, verify locations, and coordinate responders under strict procedures.

The job requires calm communication, rapid prioritization, and the ability to operate multiple dispatch systems; shift work, overtime, and on-call expectations may apply.

Qualifications

• High school diploma or GED commonly required.
• Ability to type accurately while listening to calls.
• Clear speech and calm, decisive communication under pressure.
• Capacity to manage multiple information streams in real time.

Responsibilities

• Answer emergency and nonemergency calls within service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess priority using agency procedures and questions.
• Enter incident details into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Calm under pressure

Multitasking

Education

High school diploma or GED

Tools

CAD systems

Radio dispatch software

Job description

County Emergency Communications in Yountville, CA seeks 911 Emergency Dispatchers to connect callers to police, fire, and EMS. You will gather information, verify locations, and coordinate responders under strict procedures.

The job requires calm communication, rapid prioritization, and the ability to operate multiple dispatch systems; shift work, overtime, and on-call expectations may apply.