Calm 911 Dispatcher | Critical Public Safety Connector

Emergency Telecommunicator Services; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks qualified 911 Emergency Dispatchers for Sunset Beach, CA. Responsibilities include handling emergency and nonemergency calls, verifying locations and details, and coordinating responders according to agency procedures.

Candidates should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to work under pressure with multiple systems. Training and certifications are required by agencies.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require prior experience or certifications.
• Typing, listening, clear speech, computer proficiency, and organizing information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks qualified 911 Emergency Dispatchers for Sunset Beach, CA. Responsibilities include handling emergency and nonemergency calls, verifying locations and details, and coordinating responders according to agency procedures.

Candidates should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to work under pressure with multiple systems. Training and certifications are required by agencies.