Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications is seeking qualified dispatchers in Gilbert, AZ. This role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

Candidates should remain calm, organized, and accurate under pressure. Responsibilities include using multiple communication systems, documenting details, and providing caller instructions within training limits.

Qualifications

• High school diploma or equivalent is commonly required.
• Typing and listening skills are essential for accurate information capture.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking qualified dispatchers in Gilbert, AZ. This role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources according to agency procedures.

Candidates should remain calm, organized, and accurate under pressure. Responsibilities include using multiple communication systems, documenting details, and providing caller instructions within training limits.