911 Dispatcher: Calm, Fast-Response Communications Pro

911 Emergency Communications; Gilberts (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Gilberts, IL seeks an Emergency Dispatcher to connect callers with police, fire, or EMS resources. You will receive critical information, verify incident locations, and coordinate responders according to agency procedures.

The role requires calm, precise communication, attention to detail, and the ability to manage multiple systems during incidents. Eligibility often includes a high school diploma and relevant certifications. Shift work is common.

Qualifications

• High school diploma or GED required.
• Good typing, listening, and communication skills.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.

Skills

Active listening

Typing speed

Clear speech

Multitasking

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Gilberts, IL seeks an Emergency Dispatcher to connect callers with police, fire, or EMS resources. You will receive critical information, verify incident locations, and coordinate responders according to agency procedures.

The role requires calm, precise communication, attention to detail, and the ability to manage multiple systems during incidents. Eligibility often includes a high school diploma and relevant certifications. Shift work is common.