911 Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Centerville (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid time off

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Exline, IA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders while maintaining calm, accurate communication across multiple systems.

Candidates should have strong typing, listening, and speaking abilities, plus basic computer skills and the capacity to organize information quickly under pressure. Training and certifications may be required by the agency.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the designated service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Exline, IA. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders while maintaining calm, accurate communication across multiple systems.

Candidates should have strong typing, listening, and speaking abilities, plus basic computer skills and the capacity to organize information quickly under pressure. Training and certifications may be required by the agency.