Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Professional training

Retirement benefits

Job summary

The County Emergency Communications is hiring 911 Emergency Dispatchers for Orange Lake, FL. Responsibilities include answering emergency and nonemergency calls, confirming locations, and coordinating responders while using several communication systems.

Applicants should have a high school diploma, good typing skills, and the ability to stay calm under pressure. Some roles may involve overnight or weekend shifts depending on the agency and schedules.

Qualifications

• High school diploma or equivalent required.
• Typing speed and accuracy are important assets.
• Ability to communicate clearly under pressure and adapt to evolving situations.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Basic computer skills

Calm under pressure

Education

High school diploma

Job description

The County Emergency Communications is hiring 911 Emergency Dispatchers for Orange Lake, FL. Responsibilities include answering emergency and nonemergency calls, confirming locations, and coordinating responders while using several communication systems.

Applicants should have a high school diploma, good typing skills, and the ability to stay calm under pressure. Some roles may involve overnight or weekend shifts depending on the agency and schedules.