Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Coal Creek (CO); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Résumé du poste

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders in Coal Creek, CO. The role emphasizes calm communication, precise data collection, and coordination across agencies to ensure timely emergency responses.

Responsibilities include handling emergency and nonemergency calls, confirming details, entering data into CAD systems, and coordinating with responders while maintaining confidentiality under demanding,

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.
• Typing speed, active listening, clear speech, and basic computer proficiency are useful.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide approved instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Connaissances

Typing

Active listening

Clear speech

Basic computer skills

Info organization

Formation

High school diploma or GED

Outils

None

Description du poste

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders in Coal Creek, CO. The role emphasizes calm communication, precise data collection, and coordination across agencies to ensure timely emergency responses.

Responsibilities include handling emergency and nonemergency calls, confirming details, entering data into CAD systems, and coordinating with responders while maintaining confidentiality under demanding,