Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Big Pine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

911 Emergency Communications in Big Pine, CA seeks dedicated dispatchers to handle emergency and nonemergency calls, determine priorities, and coordinate police, fire, or medical responders per agency procedures.

The role requires calm communication, strong multitasking, and precise information gathering with strict confidentiality. Some shifts may include overnight or weekend hours and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Strong typing and computer familiarity.
• Ability to stay calm and focused under pressure.
• Efficient information gathering and communication.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders and monitor radio traffic.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications in Big Pine, CA seeks dedicated dispatchers to handle emergency and nonemergency calls, determine priorities, and coordinate police, fire, or medical responders per agency procedures.

The role requires calm communication, strong multitasking, and precise information gathering with strict confidentiality. Some shifts may include overnight or weekend hours and overtime as needed.