911 Dispatcher: Calm, Precise Crisis Coordination

County Emergency Communications; North Palm Springs (CA); Presencial; USD 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Descripción de la vacante

County Emergency Communications in North Palm Springs, CA, seeks an 911 Emergency Dispatcher to connect callers with police, fire, or EMS resources. The role requires calm and precise communication, gathering information, and coordinating responders according to agency procedures.

The position supports around-the-clock operations with varying shifts and potential overtime. Candidates should be prepared for background checks and certifications as required by the hiring agency.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Educación

High school diploma or GED

Descripción del empleo

County Emergency Communications in North Palm Springs, CA, seeks an 911 Emergency Dispatcher to connect callers with police, fire, or EMS resources. The role requires calm and precise communication, gathering information, and coordinating responders according to agency procedures.

The position supports around-the-clock operations with varying shifts and potential overtime. Candidates should be prepared for background checks and certifications as required by the hiring agency.