Calm, Quick-Response 911 Dispatcher (Public Safety)

Emergency Telecommunicator Services; New Bavaria (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in New Bavaria, OH, seeks a diligent 911 Emergency Dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to procedures.

The role requires calm communication, strong typing, active listening, and the ability to manage multiple systems under pressure. Training and background checks apply; shifts may include nights and weekends.

Qualifications

• High school diploma or GED commonly required.
• Accurate typing, active listening, and clear speech valued.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in New Bavaria, OH, seeks a diligent 911 Emergency Dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources according to procedures.

The role requires calm communication, strong typing, active listening, and the ability to manage multiple systems under pressure. Training and background checks apply; shifts may include nights and weekends.