Calm-Impact 911 Dispatcher | Emergency Communications

911 Emergency Communications; Joplin (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

911 Emergency Communications in Joplin, MO seeks an emergency dispatcher to connect callers with responders and coordinate resources. You will gather information, verify locations, and relay instructions while managing multiple communication systems.

The role requires calm communication, accurate typing, and the ability to organize information under pressure. Some shifts may include nights, weekends, or holidays as needed by the agency.

Qualifications

• High school diploma or equivalent commonly required.
• Typing, listening, and clear speech are essential.
• Ability to organize information under pressure and use computer systems.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm locations, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Tools

CAD software

Radio dispatch systems

Job description

911 Emergency Communications in Joplin, MO seeks an emergency dispatcher to connect callers with responders and coordinate resources. You will gather information, verify locations, and relay instructions while managing multiple communication systems.

The role requires calm communication, accurate typing, and the ability to organize information under pressure. Some shifts may include nights, weekends, or holidays as needed by the agency.