Public Safety Dispatcher II — Calm Under Pressure

City of Joplin, MO; Joplin (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

City of Joplin, MO is hiring for a Public Safety Communications Operator 2. This role is critical in providing communication support for emergency services. Candidates must have prior public safety communications experience, and a valid driver’s license. Responsibilities include dispatching law enforcement and fire services, handling emergency calls, and data entry in CAD and EMD systems. A high school diploma is required, alongside the completion of specific certifications within a probationary period.

Qualifications

• Completion of the Public Safety Communications Operator 1 program or equivalent experience in another ECC.
• Prior public safety communications experience is required.
• Knowledge of names and locations of streets in the City of Joplin.

Responsibilities

• Answer emergency and non-emergency phone calls; dispatch appropriate responders.
• Conduct computer searches through local, State, and national databases.
• Enter service calls into Computer Aided Dispatch systems.

Skills

Data entry procedures

Computer Aided Dispatch methods

Emergency dispatch policies

Microsoft Office Suite

Communication skills

Education

High school diploma or GED equivalent

Tools

Computer terminal

Two-way radio equipment

Job description

City of Joplin, MO is hiring for a Public Safety Communications Operator 2. This role is critical in providing communication support for emergency services. Candidates must have prior public safety communications experience, and a valid driver’s license. Responsibilities include dispatching law enforcement and fire services, handling emergency calls, and data entry in CAD and EMD systems. A high school diploma is required, alongside the completion of specific certifications within a probationary period.