Calm, High-Impact 911 Dispatcher (24/7)

Emergency Telecommunicator Services; Springfield (IL); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime opportunities

Job summary

Emergency Telecommunicator Services in Pawnee, IL seeks dedicated 911 dispatchers to connect callers with police, fire, and EMS. Responsibilities include receiving calls, confirming locations, coordinating responders, and maintaining calm under pressure.

The role may require overnight shifts, weekends, and overtime; candidates should have a high school diploma, strong typing, active listening, clear speech, and ability to work with computer-aided dispatch systems.

Qualifications

• High school diploma or GED required or equivalent.
• Strong typing and listening skills are essential.
• Ability to clearly articulate information and communicate under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Active listening

Typing

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Pawnee, IL seeks dedicated 911 dispatchers to connect callers with police, fire, and EMS. Responsibilities include receiving calls, confirming locations, coordinating responders, and maintaining calm under pressure.

The role may require overnight shifts, weekends, and overtime; candidates should have a high school diploma, strong typing, active listening, clear speech, and ability to work with computer-aided dispatch systems.