911 Dispatch Careers - 911 Emergency Dispatcher

Emergency Telecommunicator Services; Springfield (IL); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime opportunities

Job summary

Emergency Telecommunicator Services in Pawnee, IL seeks dedicated 911 dispatchers to connect callers with police, fire, and EMS. Responsibilities include receiving calls, confirming locations, coordinating responders, and maintaining calm under pressure.

The role may require overnight shifts, weekends, and overtime; candidates should have a high school diploma, strong typing, active listening, clear speech, and ability to work with computer-aided dispatch systems.

Qualifications

• High school diploma or GED required or equivalent.
• Strong typing and listening skills are essential.
• Ability to clearly articulate information and communicate under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Active listening

Typing

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Dispatcher Opportunities in Pawnee

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

Position Details

Duty Location:
{airport_name}, Pawnee, IL

Employer:
The hiring public safety agency identified in the official vacancy

Pay:
{salary_min}–{salary_max} per year

Schedule:
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Appointment Type:
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Who May Apply:
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Application Deadline:
{closing_date}

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessmentsComplete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

• Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training.
• Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.