Calm-Driven ED Patient Access Specialist

LCMC Health; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare with heart

Positive work culture

Lagniappe in care

Job summary

LCMC Health in New Orleans seeks a Patient Access Associate to greet and assist patients with urgency and empathy, register during emergency visits, and verify insurance and demographics. You will support admissions, transfers, and discharges while coordinating with clinical teams to maintain smooth patient flow.

The role relies on strong customer service, attention to detail, and the ability to stay calm under pressure in a high-acuity ED environment.

Qualifications

• Strong customer service skills and emotional intelligence.
• High attention to detail and accuracy.
• Ability to prioritize and adapt quickly in real time.

Responsibilities

• Greet and assist patients and families with urgency and empathy.
• Register patients quickly and accurately during emergency visits.
• Verify insurance, demographics, and required documentation.
• Communicate clearly and compassionately in high-stress situations.
• Support admissions, transfers, and discharges as needed.
• Partner with clinical teams to maintain patient flow and efficiency.

Skills

Customer service

Emotional intelligence

Attention to detail

Multitasking

Empathy

Communication

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans seeks a Patient Access Associate to greet and assist patients with urgency and empathy, register during emergency visits, and verify insurance and demographics. You will support admissions, transfers, and discharges while coordinating with clinical teams to maintain smooth patient flow.

The role relies on strong customer service, attention to detail, and the ability to stay calm under pressure in a high-acuity ED environment.