Calm, Critical-Response 911 Dispatcher (Ithica)

County Emergency Communications; Ithaca (OH); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Résumé du poste

County Emergency Communications in Ithica, NY seeks qualified 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources. The role requires calm communication, situational awareness, and the ability to manage multiple dispatch systems.

We value accuracy in confirming locations, documenting changing details, and relaying information under pressure.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Computer proficiency

Organization

Formation

High school diploma

Outils

CAD systems

Description du poste

County Emergency Communications in Ithica, NY seeks qualified 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources. The role requires calm communication, situational awareness, and the ability to manage multiple dispatch systems.

We value accuracy in confirming locations, documenting changing details, and relaying information under pressure.