911 Dispatcher: Calm, Critical 24/7 Response

911 Emergency Communications; Franklin Township (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in Cashtown, PA is seeking an emergency dispatcher to connect callers with responders. The role requires calm communication, accurate information gathering, and coordination across police, fire, and medical resources.

Duties include handling emergency and nonemergency calls, confirming details, and entering data into dispatch systems. Employees may work various shifts, including nights and weekends, with overtime as needed.

Qualifications

• Accurate typing speed and accuracy.
• Active listening and clear communication.
• Proficient with basic computer tasks and software.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer literacy

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Cashtown, PA is seeking an emergency dispatcher to connect callers with responders. The role requires calm communication, accurate information gathering, and coordination across police, fire, and medical resources.

Duties include handling emergency and nonemergency calls, confirming details, and entering data into dispatch systems. Employees may work various shifts, including nights and weekends, with overtime as needed.