Calm-Command 911 Dispatcher | Emergency Response Pro

911 Emergency Communications; Lakeland (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Eagle Lake, FL seeks an Emergency Dispatcher to connect callers with responders. You will gather critical information, confirm locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training and screenings, shift work, and overtime may apply, with full-time employment in a public safety setting.

Qualifications

• High school diploma or equivalent commonly required; some agencies may seek experience or certification.
• Typing, listening, clear speech, and organizing information under pressure.
• Candidates must be able to work in a fast-paced, multi-system environment.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses and incident details accurately.
• Assess priority using approved questions and procedures.
• Enter incident data into dispatch systems.
• Dispatch responders and relay information to units.
• Monitor radio traffic and update responders as incidents evolve.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear communication

Calm under pressure

Basic computer skills

Education

High school diploma

Tools

CAD/Dispatch software

Job description

911 Emergency Communications in Eagle Lake, FL seeks an Emergency Dispatcher to connect callers with responders. You will gather critical information, confirm locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training and screenings, shift work, and overtime may apply, with full-time employment in a public safety setting.