Calm 911 Dispatcher: Urgent-Response Role

911 Emergency Communications; Lashmeet (WV); On-site; USD 40,000 - 52,000; Full time

Job summary

911 Emergency Communications in Lashmeet, WV is seeking an Emergency Dispatcher to help connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Shift work, including nights and weekends, is commonly required, with training and certifications as needed.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing speed/accuracy is beneficial.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications in Lashmeet, WV is seeking an Emergency Dispatcher to help connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate resources according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Shift work, including nights and weekends, is commonly required, with training and certifications as needed.