911 Emergency Dispatcher: Calm, Critical Lifeline

Emergency Telecommunicator Services; Napier (WV); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Paid leave

Professional training

Résumé du poste

Emergency Telecommunicator Services in Napier, West Virginia seeks an 911 Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication, precise reporting, and the ability to manage multiple systems. You will work in a center with shift variations and required overtime, maintaining confidentiality while delivering

Qualifications

• High school diploma or GED required.
• Ability to type accurately and quickly.
• Strong listening and communication skills.
• Ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, and incident details
• Assess call priority using approved questions and procedures
• Enter incident data into CAD systems
• Dispatch appropriate responders when needed
• Monitor radio traffic and update responders as situations change
• Provide caller instructions within training limits
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization underPressure

Formation

High school diploma or GED

Outils

Computer-aided dispatch (CAD) systems

Description du poste

Emergency Telecommunicator Services in Napier, West Virginia seeks an 911 Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication, precise reporting, and the ability to manage multiple systems. You will work in a center with shift variations and required overtime, maintaining confidentiality while delivering