Calm 911 Dispatcher: Rapid, Life-Saving Coordination

Emergency Telecommunicator Services; Ho‘olehua (HI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Hawaii is seeking 911 Emergency Dispatchers to connect callers with responders. You will gather essential information and coordinate police, fire, or EMS resources according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming details, and dispatching appropriate units. A high school diploma is commonly required, with overtime and shift work typical in this round-the-clock environment.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Calm under pressure

Accurate typing

Clear speech

Education

High school diploma or GED

Tools

Computer proficiency

Job description

Emergency Telecommunicator Services in Hawaii is seeking 911 Emergency Dispatchers to connect callers with responders. You will gather essential information and coordinate police, fire, or EMS resources according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming details, and dispatching appropriate units. A high school diploma is commonly required, with overtime and shift work typical in this round-the-clock environment.