24/7 911 Dispatcher — Critical Emergency Communications

911 Emergency Communications; Hawaii; Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Descripción de la vacante

911 Emergency Communications invites applicants for dispatcher roles in Papaaloa, HI. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Ideal candidates communicate calmly, listen actively, and manage multiple systems while maintaining accurate records and confidentiality. Training and certifications determine testing scores and deadlines.

Formación

• High school diploma or GED commonly required; some agencies recruit entry-level applicants.
• Some agencies require previous emergency communications experience or current certifications.
• Typing, listening, clear speech, basic computer proficiency, and strong information organization are useful skills.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training/certification limits.
• Maintain records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Educación

High school diploma or GED

Herramientas

CAD systems

Descripción del empleo

911 Emergency Communications invites applicants for dispatcher roles in Papaaloa, HI. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Ideal candidates communicate calmly, listen actively, and manage multiple systems while maintaining accurate records and confidentiality. Training and certifications determine testing scores and deadlines.