911 Emergency Dispatcher — Critical Communications Pro

Emergency Telecommunicator Services; Honolulu (HI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Honolulu, HI, is seeking 911 emergency dispatchers to connect people with responders, gather critical information, and coordinate police, fire, and medical resources. The role demands calm communication, precise reporting, and the ability to manage multiple systems under pressure.

Responsibilities include answering calls, confirming locations, and entering data in CAD software to dispatch appropriate units.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Honolulu, HI, is seeking 911 emergency dispatchers to connect people with responders, gather critical information, and coordinate police, fire, and medical resources. The role demands calm communication, precise reporting, and the ability to manage multiple systems under pressure.

Responsibilities include answering calls, confirming locations, and entering data in CAD software to dispatch appropriate units.