Calm-Under-Pressure 911 Dispatcher | Emergency Communications

Emergency Telecommunicator Services; Maupin (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Emergency Telecommunicator Services in Maupin, OR seeks 911 emergency dispatchers to connect callers with responders. You will receive calls, verify details, and coordinate police, fire, and medical resources per agency procedures.

The role requires calm communication, strong listening, and the ability to manage multiple systems. Shifts may include nights, weekends, holidays, and mandatory overtime depending on assignment.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants, others require experience or certification.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Maupin, OR seeks 911 emergency dispatchers to connect callers with responders. You will receive calls, verify details, and coordinate police, fire, and medical resources per agency procedures.

The role requires calm communication, strong listening, and the ability to manage multiple systems. Shifts may include nights, weekends, holidays, and mandatory overtime depending on assignment.