Emergency Call Taker - Lyons Dispatch (24/7 Shifts)

Public Safety Dispatch Network; Lyons (OR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Lyons, Oregon. The role involves answering emergency and nonemergency lines, verifying locations, and documenting details using dispatch software.

Training, certifications, and potential shift work are typical in this fast-paced environment. Ideal candidates have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required; customer service experience can help.
• Some vacancies accept applicants without dispatch experience.
• Strong listening and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural discipline

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Lyons, Oregon. The role involves answering emergency and nonemergency lines, verifying locations, and documenting details using dispatch software.

Training, certifications, and potential shift work are typical in this fast-paced environment. Ideal candidates have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.