Calm 911 Dispatcher — Precise Emergency Communications

Emergency Telecommunicator Services; Kendall West (FL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials & overtime

Job summary

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher in Kendall, FL. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical responses in fast-paced situations.

Requirements include a high school diploma or GED, strong typing, listening, and communication skills, and the ability to work under pressure. Training and certifications are required; shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organization under pressure

Education

High School Diploma or GED

Job description

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher in Kendall, FL. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical responses in fast-paced situations.

Requirements include a high school diploma or GED, strong typing, listening, and communication skills, and the ability to work under pressure. Training and certifications are required; shifts may include nights and weekends.