Calm 911 Dispatcher | Critical Public Safety Communications

Emergency Telecommunicator Services; Itasca (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks dedicated 911 Emergency Dispatchers for Itasca, Texas. You will receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or medical responders according to agency procedures.

Ideal candidates communicate calmly under pressure, verify incident locations, document changes, and relay accurate information while managing multiple dispatch systems.

Qualifications

• High school diploma or recognized equivalency credential required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Fast typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks dedicated 911 Emergency Dispatchers for Itasca, Texas. You will receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or medical responders according to agency procedures.

Ideal candidates communicate calmly under pressure, verify incident locations, document changes, and relay accurate information while managing multiple dispatch systems.