Calm 911 Dispatcher: Coordinate Life-Saving Responders

County Emergency Communications; Norge (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers for the Norge, VA area. You will handle emergency and nonemergency calls, confirm locations, gather incident details, and coordinate responders per agency procedures.

Roles require calm communication, close listening, and efficient use of multiple systems. Training, background checks, and ongoing certifications may apply. Positions may include varied shifts and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing, listening, clear speech and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide caller instructions within training limits.
• Maintain confidential records.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks 911 Emergency Dispatchers for the Norge, VA area. You will handle emergency and nonemergency calls, confirm locations, gather incident details, and coordinate responders per agency procedures.

Roles require calm communication, close listening, and efficient use of multiple systems. Training, background checks, and ongoing certifications may apply. Positions may include varied shifts and overtime.