Emergency Dispatcher: Calm, Real-Time Incident Coordination

County Emergency Communications; Moneta (VA); Sur place; USD 43 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Résumé du poste

County Emergency Communications in Moneta, VA is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and non-emergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Depending on the assignment, overtime, nights, weekends, and rotating shifts may apply.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Formation

High school diploma or GED

Description du poste

County Emergency Communications in Moneta, VA is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and non-emergency calls, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Depending on the assignment, overtime, nights, weekends, and rotating shifts may apply.