911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Virgilina (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Professional training

Overtime compensation

Job summary

County Emergency Communications in Virgilina, VA is seeking an 911 Emergency Dispatcher to connect callers with public safety resources. You will handle emergency and nonemergency calls, verify locations, and relay information while monitoring multiple systems.

The role may include overnight or rotating shifts and requires calm communication under pressure. Applicants should have a high school diploma or GED; some agencies may require prior experience or certifications.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require prior experience or certifications.
• Typing, listening, clear speech, basic computing, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High School Diploma or GED

Tools

CAD / Computer-aided dispatch systems

Job description

County Emergency Communications in Virgilina, VA is seeking an 911 Emergency Dispatcher to connect callers with public safety resources. You will handle emergency and nonemergency calls, verify locations, and relay information while monitoring multiple systems.

The role may include overnight or rotating shifts and requires calm communication under pressure. Applicants should have a high school diploma or GED; some agencies may require prior experience or certifications.