Calm 911 Dispatcher: Critical Emergency Support

County Emergency Communications; Natural Bridge (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime compensation

Other benefits

Job summary

County Emergency Communications seeks an 911 dispatcher to connect callers with responders in Natural Bridge, VA. Responsibilities include handling emergency and nonemergency calls, confirming locations and contact details, and coordinating with police, fire, and medical units per agency procedures.

The role requires calm, focused communication, accurate data entry into dispatch systems, and the ability to manage multiple channels while maintaining confidentiality and safety.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing speed, active listening, clear speech, and basic computer skills are valued.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details accurately.
• Assess priority using agency procedures and approved questions.
• Enter information into CAD systems and update records.
• Dispatch responders and monitor radio traffic during incidents.
• Protect confidential information and maintain accurate records.

Skills

Active listening

Typing

Clear speech

Computer literacy

Information organization

Education

High school diploma or GED

Tools

CAD systems

Radio communications

Job description

County Emergency Communications seeks an 911 dispatcher to connect callers with responders in Natural Bridge, VA. Responsibilities include handling emergency and nonemergency calls, confirming locations and contact details, and coordinating with police, fire, and medical units per agency procedures.

The role requires calm, focused communication, accurate data entry into dispatch systems, and the ability to manage multiple channels while maintaining confidentiality and safety.