911 Emergency Dispatcher — Calm Crisis Call Operator

County Emergency Communications; Ninde (VA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Ninde, VA is seeking 911 Emergency Dispatchers to link callers with public safety resources. Role involves receiving emergency and nonemergency calls, verifying locations, and directing responders per agency procedures.

Dispatchers must stay calm, listen carefully, and manage multiple systems, with shifts possibly including nights, weekends, and overtime. Training and certifications may be required by the agency.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training may be required by the agency.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Ninde, VA is seeking 911 Emergency Dispatchers to link callers with public safety resources. Role involves receiving emergency and nonemergency calls, verifying locations, and directing responders per agency procedures.

Dispatchers must stay calm, listen carefully, and manage multiple systems, with shifts possibly including nights, weekends, and overtime. Training and certifications may be required by the agency.