Call Processing Representative

TALENT Software Services; San Diego (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development

Team environment

Job summary

TALENT Software Services in San Diego is seeking a detail-oriented, customer-focused individual to handle a high volume of incoming and outgoing calls, ensuring quality service and satisfaction.

The role emphasizes identifying customer needs, documenting interactions in the call management system, and collaborating with teammates to improve processes; strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• Experience in a call center or customer service role.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and adaptability to different customer situations.
• Proficiency with call center software and CRM systems.
• Ability to thrive in a fast-paced environment and manage multiple tasks.

Responsibilities

• Manage a high volume of incoming and outgoing calls in a timely manner.
• Identify customer needs, clarify information, and provide solutions or alternatives.
• Maintain accurate records of conversations and transactions in the call management system.
• Collaborate with team members to improve customer service processes and client satisfaction.
• Follow communication guidelines and policies to ensure consistent, professional service.

Skills

Verbal communication

Active listening

Problem-solving

Multitasking

CRM software

Tools

Call center software

CRM systems

Job description

Job Overview

We are seeking a detail-oriented and customer-focused individual to join our team. The ideal candidate will be responsible for efficiently handling incoming and outgoing calls, ensuring high-quality service and customer satisfaction.

Key Responsibilities

• Manage a high volume of incoming and outgoing calls in a timely manner.
• Identify customer needs, clarify information, and provide solutions or alternatives.
• Maintain accurate records of all conversations and transactions in the call management system.
• Collaborate with team members to improve customer service processes and enhance client satisfaction.
• Follow communication guidelines and policies to ensure consistent and professional service.

Qualifications

• Proven experience in a call center or customer service role is preferred.
• Excellent verbal communication skills and active listening abilities.
• Strong problem-solving skills and the ability to adapt to different customer situations.
• Proficiency in using call center software and CRM systems.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Supportive and collaborative team environment.