Call Centre Operator (German+Italian)

Be in IT to butikowa firma rekrutacyjna IT.; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

Multisport card

Fully remote Poland

Job summary

Be in IT is seeking a Call Centre Operator (German+Italian) for fully remote work within Poland. The role focuses on handling customer interactions via phone and email, building strong relationships across markets, and supporting business operations while ensuring policy and data protection compliance.

You must be fluent in German and Italian, possess strong communication skills, and have proficiency in MS Office.

Qualifications

• Fluent in German and Italian (written and spoken).
• Strong communication and interpersonal skills for customer and stakeholder interaction by phone and email.
• Ability to work in a multicultural, international environment.
• Good working knowledge of Microsoft Office, especially Outlook and Excel.
• Proactive, adaptable, well-organized with attention to detail; willing to learn new systems.

Responsibilities

• Communicate with customers and internal stakeholders via phone and email in daily operations.
• Build and maintain professional relationships with customers and colleagues across international markets.
• Support day-to-day business operations and related administrative activities.
• Ensure compliance with internal policies, procedures, and data protection requirements.
• Escalate complex issues when appropriate and support continuous process improvement.

Skills

German fluency

Italian fluency

English (B2/C1)

Tools

MS Office

Outlook

Excel

Job description

Call Centre Operator (German+Italian) (zdalnie)

Be in IT specializes in end-to-end IT recruitment for both Polish and international companies. We help our clients attract top professionals across software development, AI, data, cloud, cybersecurity, ERP, CRM, and IT management. Our approach is built on strong technical understanding, transparent communication, and long-term partnerships, enabling us to effectively match candidates with our clients' business needs and project requirements.

We are currently looking for a: Call Centre Operator (German+Italian).

• Long-term cooperation with a leading international consulting company providing IT services to large and medium-sized businesses across various sectors, including automotive, healthcare, finance, banking, and manufacturing.
• Communicate with customers and internal stakeholders via phone and email in daily operations.
• Build and maintain professional relationships with customers and colleagues across different international markets.
• Support day-to-day business operations and related administrative activities.
• Ensure compliance with internal policies, procedures, and data protection requirements.
• Escalate complex issues when appropriate and support continuous process improvement.

Requirements:

• Fluency in German and Italian (both written and spoken).
• Strong communication and interpersonal skills, with confidence in communicating with customers and stakeholders by phone and email.
• Ability to work effectively in a multicultural and international environment.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Proactive attitude, adaptability, strong organizational skills, and attention to detail.
• Willingness to learn new systems and processes and contribute to a collaborative team.
• English language proficiency at B2 or C1 level – enabling fluent communication in an international environment.
• Availability ASAP is preferred; a maximum 1-month notice period effective at the end of the month is acceptable.
• Nice to Have:
  
  • Previous experience in customer-facing, administrative, business support, or finance-related roles.
  • Interest in working within the financial sector.

Offer:

• Long-term cooperation with a remuneration of 65 - 85 PLN net/hour + VAT (B2B).
• Support with setting up and running a sole proprietorship for candidates without prior B2B experience.
• A streamlined recruitment process consisting of two online interviews with hiring managers (each lasting up to one hour).
• Fully remote cooperation within Poland.
• Benefits including private healthcare and a Multisport card.
• Modern work equipment provided by the company, including all required software and full configuration.