Customer service advisor with German

Talkpush; United States; Remote; USD 11,000 - 14,000; Full time

Benefits offered by this job

Competitive salary

Modern office in Katowice

Training at start

Fruit Thursdays

MyBenefit cafeteria

Private health insurance

Friendly atmosphere

Job summary

Talkpush is seeking a German-speaking customer service specialist to join our Katowice team. You will respond to calls from German-speaking customers, assist with repairs, warranties, parts and minor defects, and help find remote solutions so service technicians can rest.

No deep technical background is required; just strong German (C1), good listening skills, a positive attitude, and the ability to think logically. English is a plus but not required; training is provided on start.

Qualifications

• German at C1 level, fluent and confident.
• Experience in customer or technical service is a plus.
• Good listening and problem-solving skills.
• English is optional but helpful.

Responsibilities

• respond to calls from German-speaking customers.
• help with repairs, warranties, parts and minor defects.
• look for solutions remotely to assist service technicians
• match products to customers in response to their needs.
• work with a CRM system (SAS CI).

Skills

German C1

Customer service

Active listening

Technical mindset

Tools

CRM system (SAS CI)

Job description

Your responsibilities

• Do you speak German? Do you like helping people? Join our German-speaking team in Katowice, Poland!

• You don't have to sell anything, you don't have to know how to build a washing machine. It is enough that you speak German well, are good listener and want to help - we will teach you the rest!

• We are looking for a person who is not afraid of phone calls, has technical mindset and can find a solution even where others see a problem.

What will you do?

• - respond to calls from German-speaking customers,

• - help with repairs, warranties, parts and minor defects,

• - look for solutions remotely (so that the service technician can have a rest),

• - match products to customers in response to their needs,

• - work with a CRM system - great if you are familiar with SAS Customer Intelligence.

Who we are looking for?

• A candidate with German at C1 level - fluent, confident, stress-free, with a possibility to work from Katowice,

• - with experience in customer or technical service (not a “MUST”, just will be easier for you),

• - with a bit of technical intuition - you don't have to be an engineer, it's enough that you can think logically,

• - with a positive approach to people and challenges - because a smile can be heard even on the phone,

• - English? nice to have, but not required.

What do you get?

• Competitive salary on an employment contract (stable, with all benefits),

• - a job in a modern office in Katowice,

• - training at the start - you will not be thrown into deep water,

• - “fruit Thursdays”. - vitamins straight to your desk,

• - MyBenefit cafeteria - cinema, gym, shopping? You choose,

• - private health insurance

• - a friendly atmosphere where jokes are welcome and questions are never stupid.