Call Center Team Leader: Drive Results & Growth

Stormguardrc; Fort Worth (TX); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Storm Guard of Madison calls for a proactive Call Center Team Lead to inspire peak performance, set appointments, and coach a growing inside-sales team. This player-coach role emphasizes leading by example and building a high-performing culture in a metrics-driven environment.

You will manage inbound and outbound calls to homeowners, monitor metrics, and help scale operations while partnering with leadership to improve processes. Competitive pay and growth opportunities are available.

Qualifications

• Experience coaching, mentoring or managing a team.
• Have a hunger for growth, personal improvement, and exceeding goals.
• Proven success in inside sales, appointment setting, or call center environments
• Strong communication and relationship-building skills

Responsibilities

• Make inbound and outbound calls to homeowners
• Convert qualified leads into scheduled appointments
• Review calls and identify opportunities for improvement
• Reinforce scripts, best practices, and sales techniques
• Help improve conversion rates and appointment quality
• Track daily activity and key performance metrics
• Ensure CRM accuracy and proper lead management
• Create a culture of ownership, urgency, and continuous improvement
• Work directly with leadership to improve systems, processes, and performance
• Play an active role in scaling the call center operation

Skills

Team leadership

Communication

Inside sales

Coaching & mentoring

Tools

CRM software

Job description

Storm Guard of Madison calls for a proactive Call Center Team Lead to inspire peak performance, set appointments, and coach a growing inside-sales team. This player-coach role emphasizes leading by example and building a high-performing culture in a metrics-driven environment.

You will manage inbound and outbound calls to homeowners, monitor metrics, and help scale operations while partnering with leadership to improve processes. Competitive pay and growth opportunities are available.