Inside Sales Team Lead: Growth & Coaching

Storm Guard Roofing; Madison (WI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Storm Guard Roofing in Madison is seeking a Call Center Team Lead to inspire performance, set appointments, coach agents, and drive a high-performing inside sales culture. This is a true player-coach role where you’ll lead by example, coach team members, and help build a winning inside sales environment.

You will lead by example, track metrics, and collaborate with leadership to scale the call center while fostering accountability and continuous improvement.

Qualifications

• Experience coaching, mentoring or managing a team.
• Proven success in inside sales or call center environments.
• Strong communication and relationship-building skills.

Responsibilities

• Lead From the Front: make inbound and outbound calls to homeowners.
• Coach & Develop Team Members: review calls, reinforce scripts and best practices.
• Drive Performance & Accountability: track daily activity and CRM accuracy.
• Support Growth: work with leadership to scale the call center.

Skills

Team coaching

Inside sales

Appointment setting

CRM proficiency

Communication skills

Job description

Storm Guard Roofing in Madison is seeking a Call Center Team Lead to inspire performance, set appointments, coach agents, and drive a high-performing inside sales culture. This is a true player-coach role where you’ll lead by example, coach team members, and help build a winning inside sales environment.

You will lead by example, track metrics, and collaborate with leadership to scale the call center while fostering accountability and continuous improvement.