Call Center Team Lead: Drive Performance & Growth

Window Nation; Maryland; On-site; USD 53,000 - 57,000; Full time

Job summary

A leading window services company in Columbia, MD is seeking a Call Center Team Lead to drive the success of its team and manage operations effectively. The role requires strong leadership, excellent communication skills, and the ability to multitask in a dynamic environment. Candidates must have a High School Diploma and supervisory experience. This full-time position offers a competitive salary between $53,000 and $57,000 annually.

Qualifications

• 1-3 years of supervisory or Team Lead experience.
• Proficiency in Microsoft Office required.
• Experience with Salesforce is a plus.

Responsibilities

• Manage the flow of all inbound and outbound calls.
• Oversee escalated calls as needed.
• Assist with staff ongoing development through training sessions.

Skills

Supervisory experience

Expert proficiency in Microsoft Office

Excellent communication skills

Education

High School Diploma, GED, or equivalent

Tools

Salesforce

Job description

A leading window services company in Columbia, MD is seeking a Call Center Team Lead to drive the success of its team and manage operations effectively. The role requires strong leadership, excellent communication skills, and the ability to multitask in a dynamic environment. Candidates must have a High School Diploma and supervisory experience. This full-time position offers a competitive salary between $53,000 and $57,000 annually.