Call Center Manager/Leader

Stormguardrc; Fort Worth (TX); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Storm Guard of Madison calls for a proactive Call Center Team Lead to inspire peak performance, set appointments, and coach a growing inside-sales team. This player-coach role emphasizes leading by example and building a high-performing culture in a metrics-driven environment.

You will manage inbound and outbound calls to homeowners, monitor metrics, and help scale operations while partnering with leadership to improve processes. Competitive pay and growth opportunities are available.

Qualifications

• Experience coaching, mentoring or managing a team.
• Have a hunger for growth, personal improvement, and exceeding goals.
• Proven success in inside sales, appointment setting, or call center environments
• Strong communication and relationship-building skills

Responsibilities

• Make inbound and outbound calls to homeowners
• Convert qualified leads into scheduled appointments
• Review calls and identify opportunities for improvement
• Reinforce scripts, best practices, and sales techniques
• Help improve conversion rates and appointment quality
• Track daily activity and key performance metrics
• Ensure CRM accuracy and proper lead management
• Create a culture of ownership, urgency, and continuous improvement
• Work directly with leadership to improve systems, processes, and performance
• Play an active role in scaling the call center operation

Skills

Team leadership

Communication

Inside sales

Coaching & mentoring

Tools

CRM software

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Call Center Team Lead

Benefits

• Paid and ongoing training
• Real growth opportunities
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with a 4% company match
• Base salary ($18+ DOE) + uncapped commissions + leadership incentives
• Paid time off

About the Role

The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.

Responsibilities

Lead From the Front

• Make inbound and outbound calls to homeowners
• Convert qualified leads into scheduled appointments

Coach & Develop Team Members

• Review calls and identify opportunities for improvement
• Reinforce scripts, best practices, and sales techniques
• Help improve conversion rates and appointment quality

Drive Performance & Accountability

• Track daily activity and key performance metrics
• Ensure CRM accuracy and proper lead management
• Create a culture of ownership, urgency, and continuous improvement

Support Growth

• Work directly with leadership to improve systems, processes, and performance
• Play an active role in scaling the call center operation

Requirements

• Experience coaching, mentoring or managing a team
• Have a hunger for growth, personal improvement, and exceeding goals.
• Proven success in inside sales, appointment setting, or call center environments
• Strong communication and relationship-building skills

Schedule

Monday – Thursday: 2:00 PM – 8:00 PM

Friday: Optional 2:00 PM – 5:00 PM

Saturday & Sunday: 10:00 AM – 2:00 PM

About the Company

Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals.