Inside Sales Call Center Lead: Drive Growth & KPI Wins

Leaf Home; Hudson (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid time off

Parental leave

Career development

Lunch program

Childcare assistance

Gym membership

Employee assistance program

Employee discount

ERG groups

Job summary

Leaf Home is seeking an Inside Sales Supervisor to lead a dynamic customer service team in the United States. You will manage daily operations, coach reps, and drive performance to deliver top-tier experiences for homeowners.

You'll guide development, monitor KPI results, and ensure calls are answered accurately and promptly while collaborating across departments to optimize workflows and achieve measurable outcomes.

Qualifications

• High school diploma or equivalent.
• 2+ years of contact center supervisory experience.
• Proven leadership and team management skills.
• Ability to juggle various work activities and shift attention between tasks to meet stakeholder demands.
• Thrives in a fast-paced, team-oriented environment with a proactive mindset.
• Detail-oriented and capable of optimizing processes.
• Excellent verbal and written communication skills.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Access).

Responsibilities

• Develop and manage a team of inside sales representatives through training, mentorship, and real-time KPI performance coaching.
• Provide daily direction and communication to employees so calls are placed and answered in a timely, efficient, and knowledgeable manner.
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
• Conduct performance reviews including 30/60/90-day, and yearly reviews.
• Monitor timesheets including time off requests, schedules, and timesheet approvals.
• Address performance issues in real-time following established policy.
• Provide statistical and performance feedback on a regular basis to each team member.
• Conduct one-on-one and team meetings to provide feedback, coaching, and collaboration.
• Lead and/or participate in special projects as needed.

Skills

Team leadership

Contact center supervision

Verbal and written communication

MS Office proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

Leaf Home is seeking an Inside Sales Supervisor to lead a dynamic customer service team in the United States. You will manage daily operations, coach reps, and drive performance to deliver top-tier experiences for homeowners.

You'll guide development, monitor KPI results, and ensure calls are answered accurately and promptly while collaborating across departments to optimize workflows and achieve measurable outcomes.