Call Center Specialist — Training & Growth

Zolidco; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Structured training

Ongoing coaching

Professional growth opportunities

Supportive team environment

Job summary

Zolidco in Houston is seeking a customer-focused Call Center Representative to assist callers, answer questions, and provide information about products and services. You will use strong communication skills to deliver a positive experience and resolve routine inquiries.

We provide comprehensive training and coaching to help you learn procedures, handle calls calmly in a fast-paced environment, and grow with the company through a supportive team culture and opportunities for advancement.

Qualifications

• Clear verbal communication and active listening.
• Patient, professional, and customer-oriented attitude.
• Good problem-solving skills and attention to detail.
• Ability to stay calm and organized in a busy environment.
• Comfortable speaking on the phone and learning new procedures.
• Reliable, adaptable, and a team player.
• Previous call center or customer service experience is beneficial but not required.

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Provide accurate information about products, services, and current promotions.
• Listen to customer needs and identify appropriate solutions.
• Assist with routine concerns and direct complex issues to the relevant team.
• Maintain a courteous and helpful tone throughout each conversation.
• Record relevant call information accurately according to established procedures.
• Follow service guidelines and work toward customer satisfaction goals.
• Participate in training to improve product knowledge and call-handling skills.

Skills

Verbal communication

Active listening

Patience

Customer-oriented

Problem solving

Attention to detail

Team player

Job description

Zolidco in Houston is seeking a customer-focused Call Center Representative to assist callers, answer questions, and provide information about products and services. You will use strong communication skills to deliver a positive experience and resolve routine inquiries.

We provide comprehensive training and coaching to help you learn procedures, handle calls calmly in a fast-paced environment, and grow with the company through a supportive team culture and opportunities for advancement.