Online Call Center Specialist — Member Support & Solutions

MaziCTools; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel opportunities

Training programs

Employee discounts

Job summary

Costco in Houston is seeking an Online Call Center Officer to deliver outstanding customer service across phone, chat, and email. You will be a primary contact for members, resolving issues and providing product information.

The role emphasizes resourcefulness and negotiation, maintaining accurate records and collaborating with cross-functional teams. Training and development opportunities are provided to support growth.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Minimum of 2 years in a call center or customer service role.
• Proficient in using call center software, Microsoft Office Suite, and CRM systems.

Responsibilities

• Handle a high volume of inbound and outbound calls, chats, and emails efficiently and professionally.
• Provide exemplary customer service, ensuring all member needs are handled promptly and effectively.
• Respond to inquiries regarding membership, billing, product availability, and services with clarity and accuracy.
• Utilize negotiation skills to address disputes, resolve conflicts, and enhance member satisfaction.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback.
• Collaborate with cross-functional teams to track unresolved issues to ensure timely resolutions.
• Conduct follow-up calls or communications to ensure customer satisfaction.
• Stay informed about rapidly changing products, promotions, and policies.
• Provide feedback and suggestions for process improvements to enhance customer service quality.
• Participate in ongoing training and professional development opportunities.

Skills

Communication skills

Negotiation

Empathy

Active listening

Problem solving

Education

High School Diploma

Tools

CRM systems

Call center software

MS Office Suite

Job description

Costco in Houston is seeking an Online Call Center Officer to deliver outstanding customer service across phone, chat, and email. You will be a primary contact for members, resolving issues and providing product information.

The role emphasizes resourcefulness and negotiation, maintaining accurate records and collaborating with cross-functional teams. Training and development opportunities are provided to support growth.