Call Center Specialist - Inbound & Outbound

SS Industries; Collegeville (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

SS Industries in Collegeville, PA is seeking a dynamic Call Center Representative for a full-time clerical position. The role involves inbound and outbound calls to existing leads to rekindle opportunities and provide excellent service. Occasional weekend hours may apply.

You will respond to emails and chat professionally, follow scripts, and maintain detailed notes in the Salesforce CRM to ensure accurate information and customer satisfaction.

Qualifications

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred.
• Call Center Experience preferred.
• Positive and engaging attitude.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.

Responsibilities

• Inbound call handling & outbound calling to existing database of interested leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.

Skills

Basic computer knowledge

Professional demeanor

CRM experience

Call Center Experience

Positive attitude

Fast-paced environment

Attention to detail

Excellent attendance

Constructive criticism

Tools

Salesforce

Job description

SS Industries in Collegeville, PA is seeking a dynamic Call Center Representative for a full-time clerical position. The role involves inbound and outbound calls to existing leads to rekindle opportunities and provide excellent service. Occasional weekend hours may apply.

You will respond to emails and chat professionally, follow scripts, and maintain detailed notes in the Salesforce CRM to ensure accurate information and customer satisfaction.