Customer Experience Specialist - In-Office Call Center

Certus Pest, Inc.; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Certus Pest, Inc. is seeking an in-office call center representative to deliver world-class customer service and sales support. You will respond to inquiries, manage inbound and outbound calls, and ensure accurate account management.

Applicants should have strong communication, basic math, and proficiency with Word, Excel, and Outlook. A high school diploma and background check are required; inside sales experience is a plus.

Qualifications

• High School diploma or equivalent is required.
• Previous customer service and/or inside sales experience preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to calculate basic math.
• Must pass a seven-year criminal background check and substance abuse testing.

Responsibilities

• Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
• Maintain and update customer accounts, document all interactions, and set up Call Back services.
• Collect payments, schedule inspections and quality control visits, and resolve billing issues.
• Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
• Foster strong communication with platform branches to continuously improve customer experiences

Skills

Customer service

Inside sales

Communication

Problem solving

Collaboration

Documentation

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Certus Pest, Inc. is seeking an in-office call center representative to deliver world-class customer service and sales support. You will respond to inquiries, manage inbound and outbound calls, and ensure accurate account management.

Applicants should have strong communication, basic math, and proficiency with Word, Excel, and Outlook. A high school diploma and background check are required; inside sales experience is a plus.