Call Center Representative

SS; Collegeville (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

SS in Collegeville, PA seeks a Call Center Representative for a full-time clerical role in a local manufacturing setting. The position involves inbound and outbound calls to existing leads, responding to emails and chats, and maintaining CRM notes. Occasional weekend hours may be required to support customers.

The ideal candidate has basic computer skills, a professional demeanor, and CRM experience. A fast-paced environment requires attentiveness and a strong attendance record.

Qualifications

• Basic computer knowledge with Windows proficiency.
• CRM experience with Salesforce preferred.
• Call center experience preferred.
• Positive, engaging attitude in all interactions.
• Ability to think quickly in a fast-paced environment.
• Attention to detail and accuracy in work.
• Excellent attendance record.
• Willingness to take constructive criticism.

Responsibilities

• Handle inbound and outbound calls to existing leads.
• Provide accurate, timely written responses to emails and chat conversations.
• Follow script and questionnaire to assess continued interest and experience.
• Maintain detailed notes in Salesforce CRM.

Skills

Basic computer skills

CRM familiarity

Call center experience

Professional demeanor

Fast-paced mindset

Attention to detail

Excellent attendance

Constructive criticism

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time Clerical Collegeville, PA, US

POSITION SUMMARY

We are seeking an energetic, hard working person with a passion for great service for our growing call center.
We are a local manufacturer who prides itself on the quality of our products and service to our customers.
This is an inbound & outbound calling position following up on existing database leads to rekindle sales opportunities. This is a full time position. Occasional weekend hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inbound call handling & outbound calling to existing database of interested leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.

REQUIRED SKILLS & EXPERIENCE

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred.
• Call Center Experiencepreferred.
• Positive and engaging attitude.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.