Call Center Representative

SS Industries; Collegeville (PA); On-site; USD 32,000 - 44,000; Full time

Job summary

SS Industries in Collegeville, PA is seeking a dynamic Call Center Representative for a full-time clerical position. The role involves inbound and outbound calls to existing leads to rekindle opportunities and provide excellent service. Occasional weekend hours may apply.

You will respond to emails and chat professionally, follow scripts, and maintain detailed notes in the Salesforce CRM to ensure accurate information and customer satisfaction.

Qualifications

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred.
• Call Center Experience preferred.
• Positive and engaging attitude.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.

Responsibilities

• Inbound call handling & outbound calling to existing database of interested leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.

Skills

Basic computer knowledge

Professional demeanor

CRM experience

Call Center Experience

Positive attitude

Fast-paced environment

Attention to detail

Excellent attendance

Constructive criticism

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time Clerical Collegeville, PA, US

2 days ago Requisition ID: 1355

POSITION SUMMARY

We are seeking an energetic, hard working person with a passion for great service for our growing call center.
We are a local manufacturer who prides itself on the quality of our products and service to our customers.
This is an inbound & outbound calling position following up on existing database leads to rekindle sales opportunities. This is a full time position. Occasional weekend hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inbound call handling & outbound calling to existing database of interested leads.
• Accurate, timely, and professional written responses to emails and chat conversations.
• Follow script and questionnaire regarding continued interest and quality of experience.
• Provide accurate information and keep detailed notes in SalesForce CRM.

REQUIRED SKILLS & EXPERIENCE

• Basic computer knowledge and skills (including Microsoft Windows).
• Professional demeanor in all written and verbal correspondence.
• CRM experience with Salesforce preferred.
• Call Center Experiencepreferred.
• Positive and engaging attitude.
• Ability to think in a very fast paced environment.
• Attention to detail and accuracy.
• Excellent attendance record.
• Ability to take constructive criticism is a must.