CALL CENTER SPECIALIST - GWEN

El Centro Regional Medical Center; El Centro (CA); On-site; USD 25,000 - 37,000; Full time

Job summary

El Centro Regional Medical Center is seeking a Call Center Specialist in the Patient Access Center to provide top‑notch customer service, register new patients, schedule appointments, and verify insurance information. The role requires handling multi‑line calls, obtaining physician orders, and ensuring accurate data entry in registration systems.

Responsibilities include interviewing patients, confirming eligibility, and relaying messages to clinics as needed.

Qualifications

• High School Diploma or equivalent required.
• Medical Terminology preferred.
• On the job or equivalent training in admitting or call center procedures.
• Ability to handle multi-line incoming calls, schedule appointments, and perform registration.

Responsibilities

• Provide excellent customer service to patients and scheduling staff.
• Register new patients and verify insurance details.
• Schedule appointments and obtain physician orders as needed.
• Communicate clearly patient information and any necessary referrals or authorizations.

Skills

Medical Terminology

Call center procedures training

Multi-line calls handling

Education

High School Diploma or equivalent

Job description

DEPARTMENT: PATIENT ACCESS CENTER #8471

POSITION SUMMARY:

Under general supervision, the Call Center Specialist is responsible for providing excellent customer service, registering new patients, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls. Completing registration, scheduling appointments and securing authorization and a physician’s order for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization, physician order, and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account information. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates Affinity system to gain and input registration information. In addition, responsible for relaying medical messages to patient/clinic staff clearly and effectively through EClinical Works. Operates Experian Passport system including order manager, scheduling manager, and medical necessity modules. Indexes physician orders in accordance with Experian Order Management procedures.

• High School Diploma or equivalent
• Medical Terminology (Preferred)
• On the job or equivalent training in admitting or call center procedures
• Ability to handle multi-line incoming customer calls, schedule appointments, and perform registration

Position Pay Range: $18.63 - $27.45 per hour

in compliance with the California Pay Transparency Act, El Centro Regional Medical Center (ECRMC) posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. ECRMC strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer