CALL CENTER SPECIALIST

El Centro Regional Medical Center; El Centro (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

El Centro Regional Medical Center in California is seeking a Call Center Specialist to deliver exceptional patient service, register new patients, and manage appointment scheduling and insurance verification.

The role requires handling multi-line calls, collecting demographic and financial information, and ensuring proper authorizations and physician orders for scheduled services. Training in admitting or call center procedures may be provided.

Qualifications

• High School Diploma or equivalent.
• Medical Terminology (Preferred).
• On the job or equivalent training in admitting or call center procedures.
• Ability to handle multi-line incoming customer calls, schedule appointments, and perform registration.

Responsibilities

• Provide excellent customer service while registering new patients.
• Schedule appointments and secure required authorizations and physician orders.
• Verify insurance eligibility for outpatient services across Third Party Payers using automated systems.
• Relay messages clearly to patients and clinic staff via EClinical Works and input data into Affinity/Experian Passport systems.

Education

High School Diploma or equivalent

Job description

DEPARTMENT: PATIENT ACCESS CENTER #8471

POSITION SUMMARY:

Under general supervision, the Call Center Specialist is responsible for providing excellent customer service, registering new patients, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls. Completing registration, scheduling appointments and securing authorization and a physician’s order for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization, physician order, and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account information. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates Affinity system to gain and input registration information. In addition, responsible for relaying medical messages to patient/clinic staff clearly and effectively through EClinical Works. Operates Experian Passport system including order manager, scheduling manager, and medical necessity modules. Indexes physician orders in accordance with Experian Order Management procedures.

• High School Diploma or equivalent
• Medical Terminology (Preferred)
• On the job or equivalent training in admitting or call center procedures
• Ability to handle multi-line incoming customer calls, schedule appointments, and perform registration

Position Pay Range: $18.63 - $27.45 per hour

in compliance with the California Pay Transparency Act, El Centro Regional Medical Center (ECRMC) posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. ECRMC strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer