PATIENT SERVICES ASSOCIATE I NIGHTS

El Centro Regional Medical Center; El Centro, Northern (CA, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

El Centro Regional Medical Center in California seeks a Patient Services Associate I (Nights) to provide warm line support in the call center, register and admit patients, and relay information about policies and patient rights.

Responsibilities include operating PBX, routing calls, assisting in admitting patients, handling mail, and performing cashier duties as needed; requires HS diploma and typing 40 WPM; on-the-job training offered.

Qualifications

• High School Diploma or equivalent.
• On the job training or equivalent training in admitting procedures.
• Types 40 WPM.

Responsibilities

• Provide warm line support in the call center and navigation of services for patients.
• Register and admit patients efficiently; collect accurate patient information and signatures.
• Explain ECRMC policies, patient rights and consent forms to patients.
• Operate PBX console, relay calls, and perform cashier duties as needed.

Skills

Typing 40 WPM

Education

High School Diploma or equivalent

Tools

PBX Console

Job description

PATIENT SERVICES ASSOCIATE I NIGHTS
Office Full Time Jan 22, 2026

Department: ER Registration #8570

POSITION SUMMARY

Responsible in providing warm line support in ECRMC's call center and navigation of services for patients. Responsible for registering and admitting patient in an efficient and orderly manner; ensures the collection of accurate patient information, signatures and explains to patient ECRMC's policies, procedures, patient's rights, patient's directives and consent forms. Responsible in aiding in the assessment of patient's barriers to healthcare and planning of services to assist them with those needs (i.e. scheduling physician office visits and coordinating transportation when needed). Operates a private branch exchange (PBX) console relaying incoming and outgoing calls, pages authorized personnel, acts as hospital receptionist, processes all outgoing and incoming mail, assists in admitting patient, and serves as cashier, as required.

• High School Diploma or equivalent
• On the job training or equivalent training in admitting procedures
• Types 40 WPM

Position Pay Range: $18.63- $27.45/hour

In compliance with the California Pay Transparency Act, El Centro Regional Medical Center (ECRMC) posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. ECRMC strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer